What can I say but true to their words and very responsive. We adopted Maverick on Nov 13th. We have never done a long distance adoption but Sue was FANTASTIC!! She set up a driver to meet us 1/2 way. Aaron, the driver was right in time and very affordable. Maverick came with all the necessary paperwork as promised and has been an absolute joy. We have a 10 1/2 year old Berner already and Maverick has fit right in. Sue followed up 3 weeks post delivery to check in Maverick and his transition to our home, his new food etc. They took an extra step and we truly appreciated.